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Chefs Plate

Frequently Asked Questions

What  can we help you with?

Can’t find your answer?

Try us risk-free. Skip or cancel your meal kit subscription anytime.

Enjoy $3.99 + Free Shipping + $1 menu

Received a gift card? Lucky you!
Redeem it here and get ready for some delicious home cooking.

Redeem a gift card

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

Nope! The gift card recipient does not have to have a HelloFresh subscription in order to redeem. If you are purchasing a gift card, we only ask you to log in or create an account so we can send you an order confirmation, but this will not result in a subscription.

Do I have to have a HelloFresh subscription to purchase or redeem a gift card?

Can I purchase more than one gift card?

Will I receive an email confirmation for my gift card purchase(s)?

Unfortunately, we do not support this yet.

Can I buy a gift for someone who lives in a different country?

All of them! As long as the value is covered by your gift card you will not be charged. If you select recipes that exceed the value of your gift, you will be charged the difference. The value of each recipe is indicated on the Meal Selection page.

Which recipes can I choose from if I have a gift card?

I redeemed a gift card and have credit left on my account, now what?

Take a look at our frequently asked questions to learn more.

How much would you like to gift?

Add a personal message

Who should we send it to?

Give the gift of stress-free dinners with pre-measured ingredients and step-by-step recipes delivered to their door.

Meals made easy

Your recipient can choose from 35+ recipes every week and decide when and where to receive them.

Fresh flavours

Get a link sent to your email to log in instantly.

We picked {{mealCount}} meals based on your preferences. Explore more and edit now or after checkout.

Perfectly portioned meals with around 550 calories or less per serving

A wide variety of well-balanced, chef-prepared meals with whole-food ingredients to fit any lifestyle

Cut down on prep, cooking, and cleanup time with tasty, no-fuss meals.

Classic Plan

Classic Box

Family Friendly

I eat everything

Meat & Vegetables

Speedy & Simple

Vegetarian

Our team is here to help. Did you know that you can report the issues through our self reporting tool?

We're terribly sorry for the mix up

We apologise again and would like to connect you with one of our trained agents who can help

We’re sorry that this isn’t the first error you’re facing

Our team is here to help. Choose a support option to get started.

We’re sorry you had problems with your shipment.

We're happy everything went well! Feel free to return here if you ever need support.

Thanks for sharing. Our team would be delighted!

Would you like to explain the issue further? Remember, you can always access this tool later if you’re busy

We’re terribly sorry that you are facing issues

Sorry, our agents are offline at the moment!

Menu for {{deliveryDateForStatusBar}} Delivery

Your favourite recipes

Delivery FAQs

Tell us what you think about the recipe

So, how was your delivery on {{deliveryDate}}?

Rate and review recipes you’ve tried! Your feedback goes straight to our kitchen.

Past Deliveries

Why did you skip this week?

Oops! Your tracking information isn't available right now. Please try again later.

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Tracking your deliveries is easier than ever with the app!

Get delivery updates

Need delivery support in the future? You can come back here any time!

Select "Get delivery support" to report any problems you had with your delivery. We'll help you find a solution.

Free box unlocked 

Nice job! You made that look easy. We'll email you instructions on redeeming your prize when the challenge ends in {{daysLeft}} days.

You've unlocked the special prize!

Give friends a free week of meals. and you'll get rewarded when they sign up using your personal code

Give friends a free box of meals and you'll get rewarded when they sign up using your personal code

Share a FREE box and get rewarded

Keep an eye on your email for the rewards once your friend signs up successfully

Share the joy of cooking together. Give a friend their first box free and you’ll earn {{creditForCustomer}} when they subscribe.

Send free box via

You’ve been cooking with us a lot, so you’ve earned extra rewards—now you’ll get ${{newCredit}} each time a friend signs up using your code!

We increased your credit rewards

We're sorry, but our referral page is down at the moment. Refresh the page, or come back later to try again. In the meantime, why not check out this week's menu?

It's not you. It's us!

Have questions? We’re here to help!

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Every referral is another shot at the final. Don’t stop at one.

Score 2 tickets to the final on 19 July!  ⚽🏆️

Refer friends for a shot at two tickets to this year’s soccer championship final on July 19!

Pop in their email or share your link. They get their first HelloFresh box for free.

Send a friend a free box

You earn {{creditForCustomer}} every time, to use on future orders. Plus another shot at the final.

They join. You earn {{creditForCustomer}}.

Don’t stop at one! Earn up to 20 entries to win. The winner is drawn {{endDate}}. Good luck!

Each referral = 1 entry

For each friend you refer, you earn {{creditForCustomer}} and 1 entry to win. More referrals, more chances to win!

Win 2 tickets to the final

YOUR SHOTS

Invite your friends to Chefs Plate and get rewarded when they receive their first box.

Give friends a free week of meals. Hurry, freebies are limited and expire soon!

Send a free box to a friend

Messenger

More

Messages

WhatsApp

Get {{creditForCustomer}} off your next order when friends sign up.

by email or invite link

They’ll get 3 free cuts, and a discount for future boxes. Plus, they can pause or cancel anytime.

2. Your friends place an order and enjoy

Send a free box

Discounts sent to:

Looks like you claimed this reward in the past. Earn more rewards by sending free boxes to your friends!

Couldn't apply your reward. Please check your internet connection and try again, or contact Customer Care at hello@hellofresh.com.

Two people cooking together in a kitchen with a HelloFresh Box on the counter

Two women laughing together at a dinner table while looking at a smartphone, with plated meals of salmon, grains and vegetables in front of them

Share with a friend.

Excited about this week's menu?

Hope your friends love HelloFresh too.

Your reward arrives after they place their first order.

Two people enjoying a home-cooked meal together at a table

Make someone's week easier!

Share that home-cooked feeling

Friends get their first box free, and you’ll get a referral reward too.

Your referral link is included

Share this recipe

Your friend gets {{discountForFriend}} off their first box

Include my referral link

A father and two children enjoying a Meal together at the Dinner table

Share this Recipe with a Friend.

Know someone who'd like this?

Woman playfully holding a green bean above her lip like a moustache while being photographed on a phone, surrounded by freshly prepared dishes including grilled meat, snap peas, rice, and sliced radishes in a rustic kitchen

Woman playfully holding a green bean above her lip like a moustache, surrounded by freshly prepared dishes including snap peas and rice in a rustic kitchen

Send your invite

They pick their meals

Plus, you earn {{amount}}.

They cook and enjoy

From share to serve

How it works

Your discount has been sent!

My Referral Rewards

Earn more by placing more orders. In the meantime you can share your ${{discountForFriendWithShipping}} discount (plus get ${{creditForCustomer}} off when they join)!

You have 1 more freebie left. Hurry up, it expires soon!

You have {{availableFreebies}} more freebies left. Hurry up, they expire soon!

Want to start earning rewards? Send your friends a discount!

Send a discount

Ask your friend to scan this QR code.

Share in person

Enter your friend's email and we'll send them their free box offer.

Discount details

Please try again later or contact Customer Care at https://www.chefsplate.com/contact

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Earn credits when your friend joins ChefsPlate.

Refer your friends

Learn how you'll get rewarded by simply ordering {{brand}}.

More benefits

No discounts to show yet

Reach goals, earn as you go. Treat yourself when ready.

Earn rewards

Chefs Plate Cash is store credit that can be used towards your orders. Credits issued before 10-14-2025 may not combine with other rewards.

Thank you for your response!

For your security, a password reset is required before you can update your account details. This helps us keep your information safe.

To protect your account, please reset your password. This helps us keep your information safe.

🔒 Keep your account safe

It’s applied automatically to future orders and works with discounts and rewards. Check your balance under "Payment".

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Server Error

We'll send an email within 14 days to confirm account deletion.

You will be logged out

Your subscription is deactivated and you can continue below to request account deletion. As a friendly reminder, you will still receive any processed orders on the way or scheduled to be delivered the upcoming week. Please note, while we are working on your account deletion request, your account will remain accessible. Once the process is complete, your account will be permanently removed as requested.

1. Account Deletion Process.

To start the deletion process of your account, please navigate to our website and cancel your Subscription first.

1. Cancel Subscription

Please confirm that you want to delete your account. We will delete it within 30 days and send a confirmation email.

We are sad to see you go!

After you have completed all the above steps successfully, and sent an email to our customer support regarding your account deletion. You should receive a confirmation email in the near future when the process is complete.

Please complete the "cancel subscription" step to continue with account deletion flow

First step incomplete

Your subscription is deactivated. Your account deletion would be delayed if you have an active delivery that is on its way, or a confirmed delivery for the upcoming week. Once there are no ongoing deliveries, only then will the account deletion process be commenced. 

Send request

After you have cancelled your subscription, you can request to have your account deleted. To submit your account deletion request, select `Send request` and follow the prompts to confirm.

Please note that all of your account data will be removed, including any discounts or credit. If you return to HelloFresh in the future, you'll need to create a new account.

2. Request Deletion.

To finalize deleting your account, we need to send an email to our customer service representatives.

Dear HelloFresh Customer Care,

Please kindly delete my account and all the data associated with it.

Thank you.

Best,

First Step Incomplete

Please disconnect your Apple ID from your account

1. On your iPhone, go to Settings, then tap your name.
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app ‘HelloFresh’, then tap Stop Using Apple ID.

Since you registered with your Apple ID, you’ll need to disconnect your Apple ID from this account before you delete it.

After you’ve stopped using your Apple ID for this account, you’ll need to request to have your account deleted. 

Please note that all of your account data will be lost, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

Please confirm that you want to delete your account. We’ll delete it within 45 days and send a confirmation email.

We’ll send an email within 45 days to confirm account deletion.

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Balance History

Pick a tasty dessert or side for your next order.

{{discount}} off Add-ons 

{{discount}} off Meals 

Auto-applied to your box for {{date}}.Discounts are automatically applied to your orders, one after the other.

Applied to selected items. One item per order.

With third box of active subscription. Limited quantities available. While supplies last.

Free Salton Multifunction Micom Rice Cooker

Free shipping

{{discount}} off all Add-ons

Back 

Add-ons

{{ discount }} off

Add-on

Free

Meals + free shipping

Meals

Shipping

Premium

Early Access

You can make changes up until {{date}} ({{remaining}} days left)

Order summary button. {{totalSelected}} items in your box.

Please try again.

We couldn’t load your cart

Get an additional meal for only __ {{additionalMealCost}}__

{{numberOfBenefits}} HelloFresh Rewards

A solid saving on this order. Anything left will still be there next week.

Apply {{balance}} to this order?

Not enough to make much of a dent yet. Keep saving — it'll still be there next week.

Not much yet - worth saving up?

This is paired with a meal! Go to the meal to make changes.

Select at least __{{quantity}} {{ mealWording }}__ to meet the minimum box size.

Complete your meal

Paid order

If you need to contact us please click {{linkText}}.

Order confirmation

* Your Chefs Plate Credit has been applied to this order. Your remaining balance is {{balance}}.

Your remaining Chefs Plate Credit balance is {{balance}} and will be applied to your next eligible order.

Your credit may have already been applied. Check under Settings > Order History for your final total.

Order total

Your order will be placed on %s, %s %s

Ordering & delivery

Edit delivery by {{cutoffFormattedDate}}

Top picks

Chefs Plate Credit

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__Your satisfaction is our #1 priority__

Easily cancel your subscription through your account 4 days prior to delivery.

Flexible for you

Save money

Delivery details

Special instructions

Call our team

Ask any question

Create your free cookbook

Let's save your first recipe from socials together

More inspiring recipes

All done cooking

Select your country

Tastes even better with

+$%.2f
per serving

We'll automatically apply them to your next eligible order

You have {{creditLeft}} credit available.

Give {{discountForFriend}}, Get {{creditForCustomer}}

Send friends up to {{discountForFriend}} off their first delivery and you’ll get a {{creditForCustomer}} credit!

Food is love! Send a box to a friend and get {{credit}} in return.

My Deliveries

Hungry for more? We've got you covered with this week's selection of Add-ons

Featured Add-ons

{{chosenCoursesLength}} {{courseType}} preselected for you

Delivery scheduled

Still want to receive a box? You can unskip your box until {{parsedCutoffDate}}

Hi {{firstName}}

Alternative time slots available

Your delivery on {{deliveryDate}}

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All meals you can choose from this week's menu

All Meals

%d upgrades in box

Upgrade each meal with

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Connect to the internet

The address from your selected payment method is outside of our delivery area. Add a new address or enter a different one.

The postal code {{zipcode}} you entered doesn’t match your selected payment address, which has an additional delivery fee. Would you like to use this address?

Rate the recipe after your meal. Your ratings help personalize what we suggest next.

Based on what you liked before:

Additional shipping fee

{{remainingBoxDiscount}} off remaining boxes

Order summary

 {{ meals }} recipes for {{ size }} people per week

{{ meals }} meals for {{ size }} people (or 1 person + leftovers) per week

YUM!

A flexible menu every week

Simply select recipes after checkout or 

with something for everyone

Simply select recipes after reactivating.

/weekly-menu

view our complete weekly menus

Log in to your ChefsPlate account

Create your ChefsPlate account

Terms & Conditions

Let’s check if we deliver to your area

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How do you like to cook?

Cuisines

Dish types

Recipes with step-by-step cooking instructions for Thermomix®

Cooking preferences

Any favourite cuisines?

How do you like to eat?

Ingredients to avoid

Flavors

Proteins

Dietary habits

If you go back now, you’ll lose your changes.

Discard changes?

What kind of dinners do you love?

Some recipes in your menu may still include these ingredients. Check each recipe before you order.

Just a heads up

Any ingredients to avoid?

Any favourite flavors?

Nutrition

Personal

Goals

Tell us what you like to eat so we can tailor meal picks to your taste. Access to the full menu will always be available.

Your food profile helps us set your meal picks and sort the menu by what’s most relevant to you.

You’ll always have access to the full menu.

Meals matched to your taste

Food profile

We found a more suitable plan size for you.

Number of adults

Number of kids

Household

How many people in your household?

There was an issue while loading the food profile page. Please try again later.

Sorry, something went wrong

Meal preferences

What are your nutrition goals?

Prep in advance and save time throughout the week

What are your personal goals?

{{meals}} meals x {{people}} servings/meal

We recommend updating your plan to better fit your household starting from [date]

Update your plan size

Your current changes will reset future weekly meals we pre-select for you. Any meals you pick yourself will not be changed.

Would you like to save your changes?

Changes to pre-selected meals

Which proteins do you enjoy?

Which seafood do you enjoy?

Which vegan proteins do you enjoy?

Which meat-free proteins do you enjoy?

Personalizing your menu based on your food profile

Menu in progress...

Enjoy personalised meal selections and menu ranking tailored to your taste. Edit your food profile in settings.

Your food profile is updated.

Your settings help us tailor the menu to you.

More settings available on your food profile.

Tell us more about what you like

Your food profile

Tailor your meal selections and menu to your taste.

You still have some unsaved changes.

Unsaved changes

Primarily plant-based with the occasional inclusion of meat.

I mix it up. Meat, veg and everything in between.

Includes fish and seafood while excluding all other meat products.

Your diet

Excludes all animal products, focusing entirely on plant-based foods.

Excludes meat and fish, focusing on plants, dairy, and eggs.

Cooking style

Diet type

Preferences

Common Questions

How can I see the recipes before I sign up?

Is there a commitment?

What comes in each delivery?

Exciting recipes the whole family will enjoy.

Our widest selection of recipes in one meal plan.

Quick, flavourful recipes tailor-made for busy schedules.

Delicious vegetarian recipes packed with fresh produce, whole grains and plant-based protein.

{{ numberOfServings }} servings total at {{ pricePerServing }} each

{{ numberOfServings }} total meals at {{ pricePerServing}} per meal

How many meals would you like per week?

How often do you want to cook with Chefs Plate?

A delicious bonus! Our recipes are designed for at least 2 servings, which means you'll have extra to enjoy later!

Based on what you’ve told us, we recommend this other box size. Perfect for solo cooks, you’ll never be short on delicious recipe variety and meal options!

Select the number of recipes and servings per box you want weekly.

How does reviews work?

money

stress

Have tried other meal delivery company and Chefs Plate is a good comparison. The meals are well portioned and tasty. Recipes are easy to follow and the food is tasty. The best before dates, when applicable, are well in advance. Where CP far excels is the cost. It is much more reasonable than the other company I have tried, while maintaining a quality product.

time

The meals I find are very tasteful and of high quality. The serving size is perfect for me and my husband. The recipes are easy to follow and very detailed. Super convenient and well worth the money...LOVE IT *****

Amazing price, good produce and easy to follow recipes. I haven’t had any issues with my meals and I love the variety of the vegetarian options.

We save you serious

Uncheck any items you already have at home

Add to grocery list

We'll show these units in your grocery list from now on, but you can always change them later

Imperial

Metric

Choose your preferred units

Oura Ring integration

You earned a bonus reward

Earn more when you refer

Accessibility Label for General Terms and Conditions

(based on a 6-serving box, partial credit applies once it’s earned)

Nice job! You've earned a full box's worth of credits. Ready to start another one?

Keep going strong! You're on your way to earning another box's worth of credit!

You're on your way to earning an entire box's worth of credit!

Begin filling your box with credit by sending discounts to your friends or family.

What is this?

Once your friends accept your invitations, your credit will move from pending to received. This amount is the total credit you've received, not your remaining balance.

Get your friend to join and unlock awesome rewards together.

Invite a Friend

{{boxCount}} free box sent

{{count}} free box sent

{{count}} free boxes sent

You have {{count}} free box left! Send it before it disappears.

You have {{count}} free boxes left! Send them before they disappear.

All your free box have been claimed!
Why not earn some more credit?

Want to start earning credits?
Send your friends a free box!

All your discounts have been claimed!
Why not earn some more credit?

{{count}} discount sent by email

{{count}} discounts sent by email

Discount sent by email

Want to start earning credits?
Send your friends a discount!

Or send free box via

Share a discount

This invite isn’t ready for a 
reminder just yet. Check back
in a few days!

Claim rewards

We upped your rewards!

We’re sorry, but our referral page is down at the moment. Refresh the page, or come back later to try again.

Keep an eye on your email for {{credit}} once your friend signs up successfully

HelloFriends Email Sharing Title

You have {{count}} more free box left. Hurry up, it expires soon!

You have {{count}} more free boxes left. Hurry up, they expire soon!

Your free box has been sent!

See upcoming meals

Earn more by placing more orders. In the meantime you can share your [DISCOUNT] discount (plus get [CREDIT] credit when they join)!

Share successful. The shared item is now available.

Send the discount to your friends

Send an email

Send discount via

Accessibility label for terms and conditions

Or send via email

Delivery date changed due to a public holiday. Manage by {{date}}

Your meals are coming soon! Expect them by {{date}}.

Current Order

Upcoming orders

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Delayed

Delivered

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Delivery Unsuccessful

Remove this promo?

For you

Hello {{first_name}}

{{amount}} per week

New Meals, Fresh Vibes!

On the way

You have {{benefitsAmount}} {{benefitText}} this week

Shipping soon

Unskip to use {{benefitsAmount}} {{benefitText}} this week

Skipped

Orders

Upcoming

What we promise

Specially for you

Send friends a delicious discount and get {{amount}} when they sign up!

Share free meals, get {{amount}}

Welcome {{firstName}}!

{{count}} preselected meals. Make changes

This week's menu

Your inbox is empty. Enjoy the calm!

How would you like to pay?

You have {{benefitCount}} rewards available for your orders.

Keep going! {{ordersCount}} more orders to unlock your next reward!

Don’t forget—you’ve got rewards!

A tasty reward for you

You’ve unlocked a tasty reward!

{{discount}} off Specialty meals

Unlock free shipping, discounts and more!

Earn rewards for free with your orders

Free juice, smoothies & shots

Discounts on meals

Your upcoming reward

Your upcoming rewards

Are you sure you want to leave?

Loyalty banner {title}

Start earning rewards

Rate your recipes

Invite your friends

Rate recipes from your past two deliveries.
Earn 400 points for each rating.
After your next delivery, you can rate more recipes.

Earn points for rating recipes

• Send a free box to 5 friends per month.
• Earn 400 points for each invite, plus get credit when they place their order.

{{discount}} off add-ons

{{discount}} off meals

{{discount}} off premium meals

Get credits when your friend joins Chefs Plate.

Earn more benefits

Check out other options while we’re preparing the next rewards for you.

More rewards soon

Enjoy your meal!

Build your bundle and Save 15%

Eat. Earn. Enjoy.

Earn {{reward}} when refer

Set a special lunch for Mother's Day

Get Started here

Order confirmed!

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Er is iets misgegaan

Log in instantly by getting a secure link sent to your inbox.

Order saved!

You received {{mealCount}} meals this meek

How was it?

Payment

Thank you. Please note, this change applies to the specified week only.

Servings per meal

Spicy dish

Calories

Carbs

Make this meal better with:

Customize your meal

Protein

Rewards overview

We use this to recommend meals tailored to your taste!

You rated all recent recipes!

Ordered last week

Ordered {{number}} weeks ago

Ordered this week

Rate a few more recipes to get even better recommendations.

Thanks for rating!

Rate your past meals and we’ll recommend recipes you’ll love

Your highly-rated recipes will be highlighted in your menu. Want to rate more recipes? Visit your past orders.

Thanks for your feedback

Help us personalize your menu

We’re happy to see you again!

Are you still using this card? It may be out of date.

Select ingredient

Add as many as you'd like

Rate this recipe {{rating}} out of 4 stars

Ingredients

HelloFriends

Change delivery day

Your delivery day has been changed to {{deliveryDate}}

Perhaps you would prefer another delivery date, just for this week?

Upload up to 3 photos so we can resolve this faster for you. (Optional)

We’re sorry for the inconvenience. A {{amount}} credit has been applied to your account.

Manage your deliveries from anywhere, anytime.

Download our app

Your first delivery will be reserved for this date.

We’ll set future deliveries for every {{day}}, which you can change anytime.

Your plan is flexible. For future deliveries, you can change, skip, or cancel anytime before the weekly deadline.

Smoothies

Discover your midweek inspiration

Diets

Main protein

Restrictions

Spice level

Cart

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For You

Your order

Handpicked for you

We picked {{meals}} meals we thought you’d like based on your {{link}}.

Your delivery is scheduled for {{date}}
You can still make changes until {{date}}

Your order is confirmed!

We picked {{count}} meals we thought you'd like

Your meals

Try out our offering for new cuisines and special ingredients

Specialties Menu

No problem! We'll adjust your box size for this week, or you can select one more meal to stick with your regular plan size.

That's not on the menu this week

No matches for {{query}}

What are you in the mood for?

All meals

Based on your past orders

Order it again this week

{"one":"","other":"This week's benefits"}

This week's benefit

This week's benefits

We couldn’t find any items this week that match your criteria.

No items found

We're having technical issues.

No further filters available for this category

{{discount}} off Specialty meals

Looks like you’ve got some delicious items waiting for you in your cart! Don’t forget to review your order before {{cutOffDate}}.

Sweet! You unskipped your {{deliveryDate}} delivery.

Add-on benefit

Add-on benefits

We couldn’t find any items that match your criteria.

We are on it!

If you choose a new quantity for each order, your subscription will update to $%.2f starting %s. You won’t receive the item if you skip or cancel before your weekly payment.

Surcharge (per order) $%.2f

Change quantity

By subscribing, you agree to an additional charge of %.2f per delivery that renews automatically unless you skip a week. To pause or cancel, uncheck the subscription box and confirm your order before your weekly payment is charged.

Subscribe to this item

Plan Settings

Your Chefs Plate Credit applies automatically to future orders. While some older credits might not be able to be used with other rewards, we’ll always apply what you’re eligible for.

FAQs

Je saldo mag niet hoger zijn dan [LIMIT_AMOUNT]. Om meer geld toe te voegen, moet je eerst een deel van je huidige saldo gebruiken.

Kan geld niet toevoegen

Something went wrong. Try again or contact Customer Care at https://www.chefsplate.com/contact

We automatically apply this discount to your selected meal plan (no extra meals or additional items).

The final price of the box after discounts can be checked in the order summary.

Edit delivery address

You can only use one promo code at a time. Applying a new one will replace your current discount or benefit.

What’s your promo code?

Box {{ boxNumber }}

Don’t forget to add your free item with every box.

Don't forget to claim your offer

Your offers

Choose a free item over your next {{numOfFreeWeeks}} weeks, while subscription is active

Frequently Asked Questions

Payments

Managing My Account

Recipes & Ingredients

Delivery & Packaging

About Chefs Plate

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